Almost all items in our store are made to order, so we do not accept returns or exchanges for items in good condition.
Please read the product details carefully before placing an order - we strive to provide you with as much comprehensive information as possible. If you need product consultation, please feel free to email us.
Unfortunately, we do not accept returns except in exceptional cases where a dispute regarding quality is being resolved. Items of improper quality (defect in printing, embroidery, material, or fit) will be reworked and resent at our expense, or you will be offered a full refund if the desired item is no longer available for replacement. In such cases, we may suggest exchanging the product for one of equal value (taking into account the cost of shipping).
Only if it is not possible to replace the product, a full refund (excluding transaction fees - 6%) can be provided.
Items labeled as clearance or final sale are not eligible for exchange or return.
We accept claims regarding the product within 30 days of receipt or in cases where the product is lost by the postal operator, within 30 days from the estimated date of receipt.
If you are dissatisfied with something (product or service), please contact us immediately at support@verdancys.com , and we will make every effort to resolve any issues as quickly as possible. We are also very interested in your feedback as a customer; we want to improve for you!
